Frequently Asked Questions
Everything you need to know about our premium French lingerie and services.
How do I find my correct bra size?
We recommend using our comprehensive online Size Guide or visiting a boutique for a professional fitting. Our collections follow French sizing, so please refer to our conversion chart if you are used to international standards.
What is your return policy for intimate apparel?
Items can be returned within 30 days of purchase, provided they are in original condition with all tags attached and the hygiene seal intact. For hygiene reasons, we cannot accept returns on items that have been worn or washed.
How should I care for my Simone Pérèle lingerie?
To preserve the delicate lace and embroidery, we recommend hand washing your lingerie in cold water with a gentle detergent. If using a machine, always use a wash bag on a delicate cycle and never tumble dry.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Tracking information will be emailed once your order departs our warehouse.
Do you offer discreet packaging?
Yes, all orders are shipped in neutral, unbranded outer packaging to ensure your privacy, while the interior features our signature elegant gift wrapping.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.